Other websites may offer lower prices but then add shipping charges to your order when you check out! MassageTableDiscounts.com offers BOTH Discount Prices & Free Shipping on orders of $100 or more (in the lower 48 states) on most of our portable tables, stationary tables and supplies.
One reason we are able to keep our prices low is that we have a very streamlined shipping process. Orders that do not fit into this process cause slow-downs. In order to avoid customer disappointment, we have created these policies to ensure that everything runs smoothly.
How / From Where Will My Item Be Shipped?
Our items drop-ship from the manufacturer, Master Massage Products in Skokie, Illinois using FedEx, UPS, USPS, or freight truck. Unfortunately, due to the extra time, effort, and expense involved we cannot ship to APOs or FPOs.
Tracking Numbers
Because our packages ship straight from the manufacturer (this is called Drop Shipping) we often receive tracking numbers for items after they have already been delivered to you, and so we apologize for not being able to provide all tracking numbers before delivery.
Shipping Fees
Free Shipping on orders of $100 or more is for the contiguous 48 United States, including to consignment companies inside this region. Unfortunately due to the extra time, effort, and expense involved we cannot ship to APOs or FPOs. Shipping outside the 48 states will be extra (such as Canada, Mexico, Alaska, Hawaii, American Protectorates, and places which could be described as "International" or where products might have to travel over water.) Please call before purchasing for a price quote. Our software assumes that you are ordering from within the 48 United States. If you order from outside this region, you may receive an Order Confirmation with an incorrect shipping figure. This will be adjusted, and your card will be charged, appropriately; the new figure will always be higher and often the shipping fees can actually be double the original quote.
Shipping Insurance
MassageTableDiscounts.com often provides customers with optional but recommended shipping insurance. Customers who purchase shipping insurance and whose packages are lost or damaged by the shipping company will be shipped a new item and MassageTableDiscounts.com will file a claim with the shipping company. Due to the time consuming nature of this process, we can not provide this service to customers who do not purchase the insurance, and those customers will be responsible for filing claims and any associated paperwork.
Returns & Damaged Products
MassageTableDiscounts.com is a discount massage supply warehouse. Because we offer low discounted prices, we can not afford to accept returns on items that can not be resold. Customers are required to call 847-901-9006 and obtain a Return Authorization. APPROVED returns will be refunded for the original purchase price only. Shipping fees and Shipping Insurance are both non-refundable. A restocking fee and return shipping fees (depending on how your item was returned to us) may be deducted from your refund. Items that can not be returned include: Consumables that have been opened such as disposable headrest covers, massage oils, creams, and lotions and open videos, music, and software. Also, items no longer in their original packaging or items that can not be resold as new are also non-returnable. Defective products, wrong shipments, or those damaged during shipping will be replaced or repaired at our option, free of charge, of course. Please contact us by calling 847-901-9006 to arrange replacement.